Troubleshooting your WordPress connection
Learn about the common errors that may occur when connecting your WordPress account and the proposed solutions to fix them
Here are a few common issues that may cause errors when connecting your WordPress website.
Cloudpress IP Addresses blocked by your firewall
Some WordPress security products may include a firewall that blocks requests to your WordPress website. Wordfence is an example of such a product. In such instances, you must allowlist (or whitelist) the Cloudpress server IP addresses. These are the current set of IP addresses used by Cloudpress:
20.81.50.59
20.81.50.70
20.81.50.86
20.81.50.87
20.81.50.123
20.81.49.108
20.49.104.55
If that works and Cloudpress can connect, we suggest you expand that list to the complete list of possible IP addresses. Currently, Cloudpress is not using all of them, but in the future, we may use some of them, so it would be good to whitelist all of them now.
The complete list of potential IP addresses we may use is the following:
20.81.49.255
20.81.50.28
20.81.50.29
20.81.50.44
20.81.50.45
20.81.50.58
20.81.50.59
20.81.50.70
20.81.50.86
20.81.50.87
20.81.50.123
20.81.49.108
20.81.49.109
20.81.49.110
20.81.49.111
20.81.49.224
20.81.49.225
20.81.49.226
20.120.120.8
20.120.124.75
20.120.124.131
20.120.124.147
20.120.122.192
20.120.124.164
20.49.104.55